Refund Policy

We offer a refund on subscription payments (Spark, Blaze, Business plans) under the following conditions:

To cancel future renewals without requesting a refund, you can cancel your subscription at any time through Settings → Billing → Manage on Polar. Cancellation takes effect at the end of the current billing period.

One-time credit pack purchases (10, 20, or 50 credits) are eligible for a refund under the same conditions as subscriptions:

• No credits from the pack have been used
• Refund requested within 7 calendar days of purchase

Once any credits from the pack have been used, the purchase is non-refundable, regardless of how many credits remain.

The Free plan is provided at no charge. No payment is taken and therefore no refund applies.

To request a refund, email us at hello@forcalabs.com with the subject line “Refund Request” and include:

• The email address associated with your Forcalabs account
• The date of the payment
• The plan or credit pack you purchased
• A brief reason for the refund request (optional, helps us improve)

We will review your request and respond within 3 business days. If approved, refunds are processed back to your original payment method via Polar.sh and typically appear within 5–10 business days depending on your bank.

We ask that you contact us directly before initiating a chargeback with your bank. Chargebacks initiated without contacting us first may result in permanent account suspension. We are happy to resolve billing issues quickly and fairly — please give us the opportunity to do so first.

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

For refund requests or billing questions:

Forcalabs
Email: hello@forcalabs.com
Response time: within 3 business days